By purchasing a subscription package you are agreeing to continue an ongoing order on a monthly basis. After this purchase is completed, our team will reach out to you directly via email to confirm and set up the ongoing payments with a link from GoCardless. You will be charged for each box on the first of each month.
You may upgrade or downgrade your Subscription to another tier at any time by contacting us and the upgrade or downgrade will become effective on the next Billing Day. Your Subscription automatically continues until cancelled in accordance with the ‘Cancellation’ clause.
If you have ordered a Subscription, you must pay us the purchase price for each subscription box you order, any applicable delivery costs based on the delivery options selected by you as set out on the Site and any other amount payable to us under these Terms, without set off or delay via credit card or any other payment methods set out on the Site;
you must pay us the Subscription Fee in advance of the next billing cycle; and you are responsible for reviewing the pricing schedule, inclusions and exclusions associated with your Subscription.
All amounts are stated in Pounds Sterling and are inclusive of VAT and duty (where applicable). Delivery costs are not included in the Subscription box price. We reserve the right to amend or withdraw any special offers at any time without notice.
You must not pay, or attempt to pay, the Price or Subscription Fee by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment. We reserve the right to contact your card issuer for the purposes of carrying out security checks.
To the extent permitted by law, the Price and/or Subscription Fee are non-refundable and non-cancellable once paid.
If any payment in relation to a Subscription Fee has not been made as set out on the Site or in the Terms, we may (at our absolute discretion) immediately cease supplying the products.
We may modify our Subscription Fee from time-to-time. Any price changes will apply to you no earlier than 28 days following notice to you. The notice may be provided at any time via email. If you do not agree to the price change, you may cancel your Subscription in accordance with the ‘Cancellation’ clause.
We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order.
You can cancel your Subscription and terminate these Terms at any time by notifying us in writing via email. You must notify us in writing prior to you being charged on the next Billing Day. If you cancel your Subscription following you being charged on a Billing Day, your cancellation of the Subscription will be effective from the following billing cycle (meaning you will not be charged on the next Billing Day).
We may immediately suspend, terminate, or limit your access to and use of the Site and terminate these Terms, if you breach the Terms (including your obligation to pay the Subscription Fee) and the breach cannot be remedied or is not remedied within 5 business days of us notifying you of the breach.
We will deliver the products to the delivery address you provide when making your order. We deliver across the UK and if we cannot deliver to you, we will notify you as soon as practicable.
We normally dispatch subscription boxes the next working day to payment being received. If your first box is ordered after the 15th of the month, you will be contacted by us to determine whether you would like to wait until the 1st of the next month to receive your first box or whether you would like to receive it immediately. If the former, your direct debit would not start until the 1st of the following month.
If you need to change the delivery date or delivery address, please notify us immediately in writing. If you change your delivery address after your Billing Day, we will deliver to the original address and the new delivery address will become effective for your next Billing Day.
We may deliver the products using a range of delivery methods. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the products at your premises. You acknowledge that our liability in respect of the delivery of products to you is limited under these Terms.
Title to the products will remain with us until you have paid us the Subscription Fee for that billing cycle in full in accordance with the Terms.
Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order.
Nothing in these Terms shall affect your statutory rights in relation to faulty products.
Any refunds will be made using the same payment method originally used to make payment.
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